Frequently Asked Questions
If you have a query not covered here, do please call us or drop us an email.
Can we have exclusive use of your Hotel?
Yes, subject to other bookings, you can have exclusive use of all rooms, terrace and kitchen - please contact us with your specific requirements. You can self cater, or we'll provide you with your own chef, waiting staff and daily room service.
What facilities do you have?
Free unlimited Wifi, a wonderful restaurant in the main plaza, beautiful sun terrace with relaxing sofas, sunbeds and amazing views, honesty bar, spa treatments on request and beautiful, individually-designed guest rooms.
Can you arrange activities for me?
Absolutely - we are specialists in designing packages for our guests, please contact Sarah and she will be happy to help you with ideas to make your holiday memorable.
What can we do for a special occasion?
The sky’s the limit, anything your imagination can come up with!! Again we can help you with ideas and suggestions i.e. Flamenco, live music a disco or maybe a themed evening.
Can I contact you if there is a problem with my booking?
All e-mails are answered promptly, however if you wish to talk to one of us please do not hesitate to contact us on the hotel telephone number at any time.
Will I receive confirmation of my reservation?
Yes, either directly from ourselves or, if you have reserved through one of our agents, from them.
What forms of payment are accepted?
The following credit or debit cards Visa, Mastercard, Euro 6000.
Who has access to my credit or debit card details?
Only the three hotel owners have access to any secure payments.
Is the reception 24 hours?
No reception normally closes in the summer months at about midnight, however the owners live on site should you have a problem or wish to stay out very late… after all it is Spain!
Do you have a swimming pool?
No, however we do have a beautiful newly opened swimming pool in the village 10 minutes’ walk from the hotel.
How far is the beach?
The beach is less than 10 minutes by car, public transport runs regularly from the village down to the coast and costs just over 1 euro. Walking along the river bed takes a leisurely 35 minutes.
Do I need transport?
We always say it depends how much or little you want to do! If you just want to chill and go to the beach then public transport and taxis are for you, however if you like to explore and there is so much to see in this beautiful location then it is really worth hiring a car.
Can you arrange airport collection?
Yes, definitely. It is cheaper for us to book a taxi for you and collect you in arrivals than to take one from the airport.
Do you have a cancellation policy?
Yes, we have a cancellation policy of 72 hours prior to arrival or the first night stay is charged.